Caravel Track
The apps are not published yet: this is the help that ships with them.
What you need
Nothing beyond the app on the free plan (Shopify statuses). Live carrier data uses your own 17TRACK or TrackingMore account, and emails your own Postmark, Resend or SMTP account.
Getting started
Add the tracking block in your theme editor. Check imported shipments, then configure a status provider and verified email sender in Settings.
Good to know
The app imports the last 60 days, stops polling after 60 days and removes shipment records after 90 days. Carrier updates depend on the selected provider. Aggregator and email fees are billed separately by your providers.
Frequently asked questions
Which languages are supported?
English, European Portuguese, Spanish, French, German and Italian, for administration and customer tracking.
Do I need a tracking provider account?
Native fulfillment events work without an aggregator. Live updates require your own supported provider account and credentials. The provider must cover the selected carrier. By default, carrier statuses are written to the Shopify order and Shopify sends its own Out for delivery and Delivered emails, with no email account. Your own emails (your email account) are optional.
Why does the app ask to manage fulfillments?
To add tracking events (in transit, out for delivery, delivery attempt, ready for pickup, delivered) to existing fulfillments, and for nothing else. They appear on the order status page. The app never creates, edits or cancels fulfillments. Stores installed earlier are asked to approve this permission when they open the app.
Can I change the customer page?
Use the theme block colours and title, and set translated page titles in the app.
What happens at the monthly limit?
Free pauses new shipment imports at its monthly allowance; existing shipments keep updating. Deferred imports resume when capacity resets or you upgrade. Paid plans show a fair-use banner without stopping imports or updates.
How is customer data handled?
Export customer data from the app's Help page to answer data requests. Erasure is automatic: when a customer or the store requests deletion through Shopify, the app removes the related data. The app keeps shipment information needed for tracking and obtains contact details when sending delivery messages. See the privacy policy for retention and handling details.
Still stuck?
Write to support@caravelsuite.com with your store address and the app name.