Refund policy

This policy covers subscriptions bought on caravelsuite.com. Orders are processed by our reseller and merchant of record, Paddle.com Market Ltd ("Paddle").

14-day refund

If you are not happy, ask for a full refund within 14 days of the first payment of a subscription. No questions asked.

After 14 days

You can cancel at any time. Cancelling stops the renewal, and your subscription stays active until the end of the period you have already paid for. We do not give partial (pro-rata) refunds for the rest of that period, except where the law requires it.

Billing errors

If you were charged twice or charged by mistake, we always refund the wrong amount.

How to ask

Email caravel@caravelsuite.com with your order number, or use the link in your Paddle checkout or receipt email.

How refunds are paid

Refunds are processed by Paddle, as merchant of record, to your original payment method. They usually arrive within 5–10 business days, depending on your bank or card issuer.

App store purchases

Subscriptions bought through an app store (such as the Shopify App Store) are billed by that store, and refunds follow that platform's billing rules.

Last updated: 2026-10-30