Caravel Reviews
The apps are not published yet: this is the help that ships with them.
What you need
Your own Resend account for review requests.
Getting started
- Turn on review requests
Connect your email sender and choose when buyers are asked for a review. - Show reviews on product pages
Add the Product reviews block in the theme editor, then save. This step is marked done once your store shows the block. - Import reviews you already have
Optional. Bring reviews from another app with a CSV file.
Good to know
Connect a verified sender in Settings, enable requests, then add review blocks in the theme editor. New successful fulfillments create requests after the chosen delay. Unlimited features require an active plan.
Frequently asked questions
Can I hide negative reviews?
A low rating is never a moderation reason. Hold reviews only for spam, illegal content, personal data or off-topic content; the reason is recorded.
What does Verified mean?
The review is linked to an order line for that product. Imported reviews qualify only when their order, product and email match an order line collected by the app.
How are emails sent?
Connect your own supported email provider and verified sender. Requests include an unsubscribe link. Provider charges are separate.
Which themes work?
Use theme app blocks in a compatible theme. Collection-card badges require a theme that accepts app blocks with product context.
Are search results guaranteed?
No. Structured review data is available on Unlimited, but search engines decide whether to display rich results.
How is AI used?
Only on Unlimited and only after you turn it on. Review titles and text, without names, contact details or links, are sent to the app's AI service when you request a draft. You review and edit every draft before it is published, and the storefront labels AI-assisted replies and summaries.
Still stuck?
Write to support@caravelsuite.com with your store address and the app name.