Caravel Address Check
The apps are not published yet: this is the help that ships with them.
What you need
Nothing beyond the app. The checks run when each new order arrives. The optional email needs a sending service that we have not connected yet.
Getting started
- Choose in Settings whether to add a tag, a note and an email, and from which level orders are marked.
- New orders are checked as they arrive. Before shipping, filter the Orders list by the tag or open this app.
- Fix the address in the order (Edit shipping address), confirming with the customer if needed, then choose Check again.
- If the address is right as it is, choose Mark as reviewed: the tag and the note are removed.
What is checked
- Postal code format for the country (for example NNNN-NNN in Portugal, five digits in Spain, France, Germany and Italy, NNNN AA in the Netherlands), with a suggestion when it can be corrected.
- Postal code against the region and city where the rule is clear: Spanish provinces, Portuguese islands and mainland, Canadian provinces.
- Street address without a house number (a street named after a date, such as 25 de Abril, does not count as a number; s/n is accepted).
- PO boxes, parcel lockers and pick-up points, which only some carriers serve.
- Missing phone number and numbers that cannot be valid for the country or look like placeholders.
- Fields typed in the wrong place: postal code in the city field, city in the postal code field, the two swapped, or a code from another country.
- Strange characters: garbled accents, lost letters, emoji, invisible or control characters and HTML.
- Islands and areas with different shipping or customs: Canary Islands, Ceuta, Melilla, Balearic Islands, Madeira, Azores, Corsica, French overseas departments, Livigno, Heligoland and others.
Good to know
The checks follow published postal and numbering rules. They do not confirm that a street or a person exists, so a clean result is not a delivery guarantee.
The app does not store names, streets, postal codes or phone numbers. It keeps the order number, the country and the type of problems for 60 days.
Rules are written from public sources (postal operators, the Universal Postal Union, the EU VAT Directive, national numbering plans); each rule file names its source.
Frequently asked questions
Which orders are checked?
Every new order with a shipping address, as it arrives. You can also check any order from its page with More actions.
Does the app change the address?
No. It adds a tag and a note with a suggestion. You edit the address and then check the order again.
Is the customer's note kept?
Yes. The app writes its own block in the note and only replaces or removes that block.
What happens on the free plan when the monthly limit is reached?
New orders above the limit are not checked until the next month, and the app shows how many were skipped.
Still stuck?
Write to support@caravelsuite.com with your store address and the app name.