Politique de remboursement
Ce document est disponible uniquement en anglais, en portugais et en espagnol. La version anglaise suit ci-dessous ; elle n’a pas été traduite dans cette langue.
This policy covers subscriptions bought on caravelsuite.com. Sales on this website have not opened yet; this policy will apply to every subscription bought once they open.
14-day refund
If you are not happy, ask for a full refund within 14 days of the first payment of a subscription. No questions asked.
After 14 days
You can cancel at any time. Cancelling stops the renewal, and your subscription stays active until the end of the period you have already paid for. We do not give partial (pro-rata) refunds for the rest of that period, except where the law requires it.
Billing errors
If you were charged twice or charged by mistake, we always refund the wrong amount.
How to ask
Email caravel@caravelsuite.com with your order or invoice number.
How refunds are paid
Refunds are made to the original payment method. How long they take to appear depends on your bank or payment provider.
App store purchases
Subscriptions bought through an app store (such as the Shopify App Store) are billed by that store, and refunds follow that platform's billing rules.
Dernière mise à jour: 30 oct. 2026